Book an appointment ↗0B-CAR SMART
These terms explain the rules governing use of the B-CAR SMART website, service requests, bookings and service delivery.
By using the website, submitting an order or booking a service, the customer acknowledges reading and agreeing to the terms relating to the requested service, while respecting their statutory rights.
B-CAR SMART provides vehicle equipment, protection and care services, including:
Prices may vary according to:
The final price is approved through the accepted quotation, order or invoice.
Prices, taxes and applicable fees are explained in the quotation or invoice in accordance with the laws in force in the Kingdom of Saudi Arabia.
Some services may require a deposit to confirm the booking.
The deposit amount and conditions for booking, cancellation, changes and refunds are explained before completing the transaction.
The deposit is credited towards the total service price when the service is completed.
Customers should keep their appointment time as far as possible.
Late arrival may change the work start or handover time according to the schedule and technician availability.
An estimated completion time is determined according to the work and vehicle condition.
The completion time may change if circumstances or technical requirements that were not apparent at intake arise during the work.
B-CAR SMART may inspect and document the vehicle condition before work begins.
Documentation may include photos, video or an intake form recording the condition of:
Documentation is intended to protect the rights of the customer and the centre.
Customers must disclose any previous repainting or repairs they know about.
B-CAR SMART is not responsible for damage established to result from pre-existing paint weakness or poor previous repainting or repairs, while respecting the customer’s statutory rights.
If additional work not included in the original order is needed and carries an additional cost, the customer’s approval is obtained before it is performed.
Warranty duration and scope vary according to the product, service, package and completed coverage.
A uniform warranty period is not applied to all services.
The approved warranty period and conditions are those specified in the customer’s invoice, warranty certificate or warranty information recorded with B-CAR SMART.
PPF is also subject to the PPF Paint Protection Film Warranty Policy published on this website.
The warranty does not cover damage caused by:
The specific conditions for each product or service apply according to the recorded warranty information.
Customers must remove money, documents, devices and valuables from the vehicle before handing it over to the centre.
B-CAR SMART may photograph the vehicle before, during and after the service for technical documentation and protection of rights.
Marketing use of images must respect the customer’s privacy and applicable laws.
Customers are responsible for the accuracy of information provided when creating an account or submitting an order.
The mobile number may be used to verify the account and send booking, order and warranty updates.
Vehicle information needed to deliver and manage the service may be recorded, including:
Customer information is processed according to the privacy policy and laws in force in the Kingdom of Saudi Arabia.
Offers and discounts are subject to the conditions and period specified for each offer.
Offers cannot be combined unless expressly stated.
Expiry or changes to a future offer do not affect previously confirmed orders under the offer conditions in place when they were confirmed.
Cancellation and return conditions vary according to the service, order status, and whether work has begun or materials have been prepared specifically for the order.
B-CAR SMART’s booking, cancellation and returns policies apply without conflicting with the consumer’s statutory rights.
The customer is notified when the service is complete.
Customers are advised to inspect the vehicle and service at collection and notify B-CAR SMART of any visible issue so it can be examined and documented.
Collecting the vehicle does not waive any warranty or statutory right due to the customer.
Complaints or claims may be submitted through B-CAR SMART’s official contact channels.
Customers may be asked to provide:
The case is examined before the appropriate action is taken.
Service timelines may be affected by circumstances beyond the centre’s reasonable control.
Any resulting obligations or rights are addressed according to applicable laws.
These terms may be updated when needed to develop services or comply with legal requirements.
Updates apply to transactions after publication and do not affect rights acquired before the changes, except as permitted by law.
These terms are governed by the laws and regulations in force in the Kingdom of Saudi Arabia.
If a provision conflicts with a mandatory legal rule, the legal rule takes priority.
No provision of these terms is intended to waive or restrict any mandatory consumer right under the laws and regulations in force in the Kingdom of Saudi Arabia.
B-CAR SMART
Smart Car Solutions
Jeddah – Kingdom of Saudi Arabia
Last updated: October 2026
