Interior & Exterior Polishing Service Policy

1. Vehicle inspection and service approval

The vehicle is inspected on receipt, and visible issues such as scratches, cracks, discoloration, and damage to paint or upholstery are documented. The scope of work, price and collection time are agreed with the customer. No additional chargeable work is performed without their approval.

2. Exterior polishing

• The aim is to improve paint gloss and reduce superficial scratches and oxidation, depending on the condition and thickness of the paint.
• Removal of deep scratches, stone chips, clear-coat damage or defects requiring repainting or repair is not guaranteed.
• The treatment intensity may be reduced, or weak or repainted panels may be excluded to protect them, with an explanation to the customer.
• Nano ceramic coatings, wax and additional protection are separate services unless included in the package or invoice.

3. Interior detailing and cleaning

• The service covers the areas specified in the package, using products and methods suited to the surfaces and their condition.
• The ability to remove stains and odors varies with their source, depth and how long they have been present. Complete removal is not guaranteed.
• The condition of leather, fabrics, headlining and trim is taken into account. Gentler treatment may be used, or damaged areas excluded after informing the customer.
• Tear repairs, leather dyeing, parts replacement, air-conditioning cleaning and seat removal are not included unless agreed in a documented arrangement.

4. Personal belongings

Please remove money, valuables, documents and personal belongings before handing over the vehicle. Inform the center of any additional devices, wiring or known faults that may be affected by cleaning.

5. Drying and collection time

The collection time is an estimate based on the amount of work, vehicle condition and drying requirements. The customer is informed of any material delay and given instructions on ventilation, use and aftercare.

6. Feedback and corrective treatment

The customer may inspect the vehicle on collection and report service-related concerns as soon as possible. The center examines the concern and corrects proven shortcomings in service execution at no additional charge. Stains or scratches previously explained as impossible to remove are not considered shortcomings in execution.

7. Liability and warranty

The center is responsible for direct damage proven to result from an error or negligence during service execution. This does not include pre-existing damage or hidden defects not caused by the work. Any additional warranty for a product or protective coating is specified in its invoice or warranty document.

8. Cancellation and refunds

Booking, deposit and cancellation terms are explained before the order is confirmed. If the service is canceled after work has started, amounts are settled according to the work performed and the actual costs explained, while respecting the customer’s statutory rights. Collecting the vehicle does not waive the customer’s right to correction of a defective service or compensation due.